WHY THE CALL CENTRE GUYS R PAID SO MUCH……
WHY THE CALL CENTRE GUYS R PAID SO MUCH……
PEOPLE WONDER WHY THE CALL CENTRE GUYS R PAID SO MUCH……
FOR JUST BEING ON THE PHONE. TAKE A LOOK : ( and you would find out the same .. !!!! )
1 ) Tech Support : “I need you to right-click on the Open Desktop.�?
Customer : “Ok.�?
Tech Support : “Did you get a pop-up menu?�?
Customer : “No.�?
Tech Support : “Ok. Right click again. Do you see a pop-up menu?�?
Customer : “No.�?
Tech Support : “Ok, sir. Can you tell me what you have done up until this point?�?
Customer : “Sure, you told me to write ‘click’ and I wrote ‘click’.�?
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2) Customer : “I received the software update you sent, but I am still getting the same error message.�?
Tech Support : “Did you install the update?�?
Customer: “No. Oh, am I supposed to install it to get it to work?�?
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3) Customer : “I’m having trouble installing Microsoft Word.�?
Tech Support : “Tell me what you’ve done.�?
Customer : “I typed ‘A: SETUP’.�?
Tech Support : “Ma’am, remove the disk and tell me what it says.�?
Customer : “It says ‘[PC manufacturer] Restore and Recovery disk’.�?
Tech Support : “Insert the MS Word setup disk.�?
Customer : “What?�?
Tech Support: “Did you buy MS word?�?
Customer: “No…�?
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4) Customer : “Do I need a computer to use your software?�?
Tech Support : ?!%#$ (welll pretend to smile)
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5) Tech Support : “Ok, in the bottom left hand side of the screen, canyou see the ‘OK’ button displayed?�?
Customer : “Wow. How can you see my screen from there?�?
Tech support : ##### ***
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6) Tech Support : “What type of computer do you have?�?
Customer : “A white one.�?
Tech support : ******_____####
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7) Tech Support : “What operating system are you running?�?
Customer : “Pentium.�?
Tech support : ////—–+++
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Tech support : ??????
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9) Customer : “I have Microsoft Exploder.�?
Tech Support : ?!%#$
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10) Customer : “How do I print my voicemail?�?
Tech support : ??????
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11) Customer : “You’ve got to fix my computer. I urgently need to print document, but the computer won’t boot properly.�?
Tech Support : “What does it say?�?
Customer : “Something about an error and non-system disk.�?
Tech Support : “Look at your machine. Is there a floppy inside?�?
Customer : “No, but there’s a sticker saying there’s an Intel inside.�?
Tech support : @@@@@
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12) Tech Support: “Just call us back if there’s a problem. We’re open 24 hours.�?
Customer: “Is that Eastern time?�?
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13) Tech Support : “What does the screen say now?�?
Customer : “It says, ‘Hit ENTER when ready’.�?
Tech Support : “Well?�?
Customer : “How do I know when it’s ready?�?
Tech support : *** —- ++++
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The best of the lot
14) A plain computer illiterate guy rings tech support to report that his computer is faulty.
Tech: What’s the problem?
User: There is smoke coming out of the power supply.
Tech: (keep quite)
Tech: You’ll need a new power supply.
User: No, I don’t! I just need to change the startup files.
Tech: Sir, the power supply is faulty. You’ll need to replace it.
User: No way! Someone told me that I just needed to change the startup and it will fix the problem! All I need is for you to tell me the
command.
Tech support::
10 minutes later, the User is still adamant that he is right. The tech is frustrated and fed up.
Tech support::(hush hush)
Tech: Sorry, Sir. We don’t normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User: I knew it!
Tech : Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes.
10 minutes later.
User : It didn’t work. The power supply is still smoking.
Tech : Well, what version of DOS are you using?
User : MS-DOS 6.22.
Tech : That’s your problem there. That version of DOS didn’t come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.
1 hour later.
User : I need a new power supply.
Tech support : How did you come to that conclusion?
Tech support : (hush hush)
User : Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech: Then what did he say?
User: He told me that my power supply isn’t compatible with NOSMOKE.
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Height Of it all (Too Good)
15) Customer : I need a product identification number right now
Customer Care Officer : and may I help u in finding it out?
Cust : sure !!!!
CCO : could u left click on start and do u find ‘My Computer’?
Cust: I did left click but how the hell do I find your computer?
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